PowerMetrics Assistant
A contextual AI agent designed to enhance your PowerMetrics experience by providing relevant support documentation and answers to your questions.
Project Info
Name
PowerMetrics Assistant
Role
Project Lead
UX/UI Designer
Year
2023
Background
Users are not fully utilizing our Support Website, leading to an increase in tickets for questions that could be answered through existing resources.
Opportunity
An AI agent that uses our Support Website as reference material to answer user questions, summarizing and extracting information from various articles to provide the best responses.
Requirements
To create an effective AI agent, it must be able to:
- Minimize hallucinations by using only the Support Website as reference material.
- Enable bookmarking of questions and answers for future reference.
- Allow the agent to be docked for ease of use and to maximize workspace.
- Offer relevant questions based on the user's current position in the product.
Ask away
A simple chatbot UI to ask questions and get answers quickly.
Every answers uses our Support Website as reference material, summarizing and extracting information from various articles to provide the best response.
Contextual help
Relevant questions based on the user's current position in the product
Put it on the side
Dock the Agent for ease of use and to maximize workspace.
Save it for later
Bookmark your questions/answers for future reference.
Key business and product outcomes
- 24% reduction in user tickets.
- 60% decrease in tickets related to basic tasks.
- Improved visibility into user struggles within the app, identifying gaps in documentation for further enhancement.
